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Contact & Availability

We are here for you – by phone, email, or post. Our team answers your questions about budget planning and digital payment processing.

Address
Erich-Hildebrandt-Allee 149
Business Hours

Monday to Friday, 9:00 AM–5:00 PM
Saturday by appointment

Phone +49 291 403 4258
Email info@tenfourpay.com

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Explanations and Definitions

Status: March 1, 2025

This page summarizes the key terms and framework conditions that apply to the use of the FinOrgan platform. It serves to clarify and avoid misunderstandings in the interpretation of services, liability, and responsibilities.

1. Scope and Subject of the Contract

The following definitions apply to all contractual relationships between you and tenfourpay GmbH in connection with the use of the digital payment and budget management services. Deviating provisions in individual agreements take precedence.

  • "Platform" refers to the software provided at tenfourpay.com, including all interfaces and functions for financial organization.
  • "Services" include digital payment processing, budget planning, and reporting of financial key figures.
  • "User account" is the personal, password-protected access option to the offered services.

2. Disclaimer and Risk Notices

The platform supports the planning and management of personal and business finances. It does not replace individual tax or legal advice. Decisions made based on the data provided are the sole responsibility of the user.

  • There is no entitlement to a specific return or asset development.
  • The forecasts shown are based on historical data and are subject to uncertainties.
  • Liability for indirect damages, in particular lost profits, is excluded to the extent permitted by law.

3. Data Protection and Data Security

The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). All payment data is transmitted via a TLS-encrypted connection and stored on servers in the European Union.

  • Accesses to the user account are logged and can be viewed by the user.
  • Third parties only receive access to data if this is necessary for contract fulfillment (e.g., payment service providers).
  • The user is obliged to keep their access data confidential and not to make the platform accessible to unauthorized persons.

4. Scope of Services and Availability

The platform is operated with an average availability of 99.5% per calendar year. Maintenance work is generally carried out outside business hours and announced in good time.

  • The specific functions depend on the booked tariff (BudgetPlan Pro, ZahlFlow Gateway, or FinanzMonitor).
  • There is no legal entitlement to the constant availability of individual functions.
  • In the event of force majeure (e.g., natural disasters, cyber attacks), availability may be temporarily restricted.

5. Changes and Severability Clause

We reserve the right to adjust these explanations as needed. We will inform you of significant changes by email or via a notification on the platform. Should a provision be invalid, the rest of the regulation remains unaffected.

  • The current version is available at any time at policy.html.
  • If you do not object to a change within four weeks of notification, it is deemed accepted.
  • In the event of an objection, we may terminate the contract with two weeks' notice.
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